退款政策

商戶：Blissfulife Academy · 網站：join.blissfulife.academy · 生效／更新：2026-08-26 · 聯絡：info@blissfulife.academy

本退款政策適用於您透過 join.blissfulife.academy 購買的線上訂閱（例如 OS Pro Max）及點數／Credits 儲值產品。結帳通道為 KPay 與 Stripe（雙軌）。本政策獨立於服務條款。

1. 產品性質

• OS Pro Max 會員資格：月費 HK$199 或一季 HK$398（買兩個月送一個月）；每月 500 Credits（訂閱或 KPay 預付）——不可退款
• 點數／Credits 包：預付之虛擬用量額度（例如練習加油包 · 100 Credits · HK$49），用於 AI 診斷等功能

2. 數位內容與即時交付

付款成功後，訂閱權益或 Credits 通常會即時或短時間內記入您的帳戶。因屬數位服務／虛擬商品，一經成功交付並開始使用，除本政策另有規定或法律強制規定外，一般不設無條件退款。

3. OS Pro Max —— 不可退款

OS Pro Max 會員資格一經成功開通即不可退款（KPay 與 Stripe 均適用）。平台自助退款與商戶後台退款流程均不接受 Pro Max 訂單。

• Stripe 訂閱：您可隨時在 Billing Portal 取消自動續費；已付費週期通常可用至期末，不設按日比例退款
• KPay 一筆開通：入帳後不設自助退款或現金退還
• 例外：僅限重複扣款、系統故障未入帳且無法補發，或法律強制規定——請電郵客服並提供訂單號

4. 可申請退款的情況（Credits 算力包）

• 重複扣款或明顯錯誤收費
• 系統故障導致付款成功但 Credits 未在合理時間內入帳，且我們無法補發
• KPay Credits 訂單自助退款視窗內（見第 6 條）——僅 Credits／算力包，不含 Pro Max
• 法律規定必須退款的其他情況

5. 點數包（一般原則）

Credits 一經入帳，除第 4、6 條情形外，一般不可兌換現金。未使用點數不設到期日（除非產品頁另有標明）。

6. KPay 自助退款（僅 Credits 訂單）

透過 KPay 購買的 Credits 算力包（訂單號通常以 KP_ 開頭，方案為 pro／layer1.5 等非 Pro Max），登入後可在 Join 頁「我的訂單」申請：

• 期限：付款／入帳成功起 7 日內
• 範圍：僅限本人 · Credits 訂單 · 全額（不支援部分退款；不含 OS Pro Max）
• 平台權益：核准後系統會扣回該筆已發放的 Credits；同一訂單不可重複退款
• 現金：原則上原路退回原付款方式。實際入帳時間視 KPay／銀行而定

閘道異常說明：若 KPay 退款 API 暫時回傳錯誤（例如簽名／路徑問題），我們仍會鎖定訂單並扣回平台 Credits；現金部分可能需於 KPay 商戶後台補辦。請保留訂單號並電郵客服。

超過 7 日、Pro Max 會員、或需特殊處理：請依第 7 條電郵申請（Pro Max 原則上仍不退款）。

7. 如何申請（電郵／客服）

請於交易日起 14 日內電郵 info@blissfulife.academy，並提供：帳戶電郵、交易日期、金額、訂單／交易編號（KP_… 或 Stripe session）、問題說明。我們將於合理時間內回覆審核結果。

8. 退款方式與時間

• 現金：核准後（僅 Credits 等可退產品）退回原支付渠道
• 虛擬權益：Credits 由伺服器帳本扣回；畫面狀態會標示「已退款」或「已退點數（現金待處理）」
• 入帳時間視銀行／支付服務商而定（通常數個工作天）

9. 政策更新

我們可更新本政策並於本頁公布最新版本。重大變更時，生效日期會同步更新。

Refund Policy

Merchant: Blissfulife Academy · Site: join.blissfulife.academy · Effective/Updated: 2026-08-26 · Contact: info@blissfulife.academy

This Refund Policy applies to online subscriptions (e.g. OS Pro Max) and credit packs purchased via join.blissfulife.academy. Checkout rails are KPay and Stripe (dual-rail). It is separate from the Terms of Service.

1. Products

• OS Pro Max membership: monthly HK$199 or quarter HK$398 (buy 2 months, get 1 free); 500 Credits per month (subscription or KPay prepaid) — non-refundable
• Credit packs: prepaid virtual units (e.g. Practice Fuel Pack · 100 Credits · HK$49) for AI diagnostics and related features

2. Digital delivery

After successful payment, entitlements or credits are usually applied immediately or shortly after. As digital services/virtual goods, once delivered and use has begun, refunds are generally not available except as stated here or required by law.

3. OS Pro Max — non-refundable

OS Pro Max membership is non-refundable once successfully activated (KPay and Stripe). Platform self-service and merchant refund flows do not accept Pro Max orders.

• Stripe subscriptions: you may cancel auto-renew in the Billing Portal at any time; access typically continues until the end of the paid period — no pro-rata cash refund
• KPay one-shot activation: no self-service or cash refund after fulfillment
• Exceptions: duplicate charges, system failure without entitlement and no restore, or cases required by law — email support with order ID

4. When refunds may be granted (credit packs)

• Duplicate charges or clear billing errors
• System failure where payment succeeded but credits were not applied within a reasonable time and cannot be restored
• KPay self-service window (section 6) — credit packs only, not Pro Max
• Other cases required by applicable law

5. Credit packs (general)

Once credited, credits are generally non-cashable except under sections 4 and 6. Unused credits do not expire unless stated on the product page.

6. KPay self-service refunds (credit orders only)

For KPay credit packs (order IDs usually start with KP_; plan is pro / layer1.5 etc., not Pro Max), signed-in users may request a refund under My orders on Join:

• Window: within 7 days of payment/fulfillment
• Scope: own orders · credit packs only · full amount · not OS Pro Max
• Entitlements: on approval, we claw back credits for that order; no double refund
• Cash: returned to the original payment method when the gateway succeeds

Gateway exceptions: If the KPay refund API fails (e.g. signature/path error), we still lock the order and claw platform credits. Cash may need completion in the KPay merchant portal — keep your order ID and email us.

Outside the 7-day window, Pro Max membership, or special cases: email us under section 7 (Pro Max remains non-refundable in principle).

7. How to request (email)

Email info@blissfulife.academy within 14 days of the transaction with: account email, date, amount, order/transaction ID (KP_… or Stripe session), and description. We will respond within a reasonable time.

8. Method & timing

• Cash: original Stripe or KPay rail (credit-pack refunds only when approved)
• Credits: server ledger clawback; UI may show “Refunded” or “Credits refunded (cash pending)”
• Bank/processor timing often several business days

9. Updates

We may update this policy and will post the latest version on this page with an updated effective date for material changes.